Privacy, Cookies & Terms of Use

Privacy Policy

262 Studios Limited, trading as 262 Studios (“262 Studios”, “we”, “us” or “our”), is a company registered in England and Wales with company number 17334382, registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

We are the data controller for the personal data described on this page. This means we decide how and why your personal data is processed. This policy applies to prospective clients, clients, suppliers and website visitors.

If you have any questions about this policy or how we handle your personal data, contact us at contact@262studios.com.

Information We Collect

The personal data we collect depends on how you interact with us. This may include:

• Identity and contact data: name, job title, company name, email address, telephone number, postal address.
• Enquiry and project data: information you provide when requesting a quote, briefing a project, or corresponding with us by email, form, or WhatsApp Business.
• Financial data: billing details and invoice history processed through Stripe and recorded in our accounting system, Xero. We do not store full card details ourselves.
• Marketing data: your preferences regarding receiving marketing from us, managed through Mailchimp and HubSpot.
• Technical and usage data: IP address, browser type, device information, and pages visited, collected through Google Analytics.
• Advertising data: information collected via the Meta Pixel and Google Ads to measure and improve our advertising performance.

We do not knowingly collect special category data (such as data about health, race or religion) through our website, and we ask that you do not send us such data unless it is necessary and relevant to a project we are delivering for you.

We collect data directly from you when you fill in a form on our website, email, call or message us, book a call through our calendar tools, sign up to our mailing list, or engage us as a client. We also collect data automatically through cookies when you use our website, and, where relevant, from publicly available sources such as your company website or LinkedIn profile.

How We Use It

We use your data to respond to enquiries, deliver services under a client contract, invoice and manage our accounts, send marketing communications you have consented to, run and measure our advertising, improve our website, and meet our legal and regulatory obligations. Each of these uses has a lawful basis under UK GDPR, which is either performance of a contract, a legal obligation, our legitimate interests, or your consent.

We share personal data with trusted third-party service providers who process it on our behalf, and only to the extent necessary for them to provide their service to us. These currently include:

• Stripe — processing client payments and invoices
• Xero — accounting and bookkeeping
• Mailchimp — email marketing
• HubSpot — customer relationship management
• WordPress — website content management
• Hostinger — website hosting
• Meta (Meta Pixel) — advertising measurement on Facebook and Instagram
• Google Ads and Google Analytics — advertising and website analytics
• Google Workspace — business email and productivity tools
• Google Drive and Dropbox — storing and sharing project files
• Zoom and Google Meet — video calls with clients
• Google Calendar — scheduling meetings
• Notion — internal project management
• Bonsai — electronic signatures on proposals and contracts
• WhatsApp Business — direct messaging with clients where agreed

Some of these providers may store or process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses as extended to the UK.

We do not sell personal data to third parties. We keep personal data only for as long as necessary: client and financial records for at least six years to meet our tax obligations, enquiry data from prospects for up to twelve months, and marketing data until you unsubscribe.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to erase your data in certain circumstances
• Ask us to restrict how we use your data
• Object to us processing your data, including for direct marketing
• Ask us to transfer your data to another organisation (data portability)
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us at contact@262studios.com. We will respond within one month. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookie Policy

Our website uses cookies and similar technologies. Strictly necessary cookies (used by WordPress and Hostinger) keep the site secure and functional and do not require your consent. Analytics cookies (Google Analytics) help us understand how visitors use our site. Advertising cookies (Meta Pixel and Google Ads) measure and improve our advertising, including remarketing on other sites and social platforms. Analytics and advertising cookies are only set with your consent.

When you first visit our website, you will see a cookie banner that lets you accept or reject non-essential cookies and change your preferences at any time. You can also control or delete cookies through your browser settings, though this may affect how the site works.

Terms of Use

By accessing or using our website at www.262studios.com, you agree to these terms. If you do not agree, please do not use our website.

This website is operated by 262 Studios Limited, trading as 262 Studios, a company registered in England and Wales with company number 17334382, registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

Unless otherwise stated, all content on this website, including text, graphics, logos, images and design, is owned by or licensed to 262 Studios and is protected by copyright and other intellectual property laws. You may view and print content for your own reference, but you may not reproduce, republish, distribute or exploit any content without our prior written permission.

You agree not to use our website in any way that is unlawful, fraudulent, or harmful, or that could damage, disable or impair the site or interfere with anyone else’s use of it.

Content on this website is provided for general information about 262 Studios and our services. It is not intended to amount to advice on which you should rely. Formal proposals, quotes and contractual terms for any project are agreed separately and in writing, and our client service terms apply once a proposal is accepted.

To the extent permitted by law, we exclude all liability for loss or damage arising from your use of this website. Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Contact Us

If you have any questions about this Privacy Policy, Cookie Policy or these Terms of Use, please contact us at hello@262studios.com or write to us at our London studio.